1. Acceptance of Terms
Welcome to Claris. These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Claris ("Claris," "we," "us," or "our") governing your access to and use of the Claris legal technology software-as-a-service platform, including all related websites, applications, features, and services (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" and "your" shall refer to such entity.
2. Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. The Service is intended for use by legal professionals, law firms, legal departments, and related organizations.
3. Account Registration and Security
3.1 Account Creation
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms.
4. Subscription Plans and Payment Terms
4.1 Subscription Plans
Claris offers various subscription plans with different features, usage limits, and pricing. The specific terms of your subscription, including pricing, billing frequency, and included features, are set forth in your subscription plan details or order confirmation.
4.2 Payment and Billing
Payment is required in advance for subscription services. You agree to pay all fees associated with your subscription plan. Fees are billed on a recurring basis (monthly, annually, or as otherwise specified in your plan) and are due at the beginning of each billing period.
Where applicable, we may require full or partial payment before granting access to the Service or releasing specific products, features, or deliverables.
You authorize us to charge your designated payment method for all fees owed. If your payment method fails or your account is past due, we may suspend or terminate your access to the Service until payment is received.
4.3 Price Changes
We reserve the right to modify our pricing at any time. Price changes will be communicated to you in advance and will take effect at the start of your next billing period. Your continued use of the Service after a price change constitutes your acceptance of the new pricing.
4.4 Taxes
All fees are exclusive of applicable taxes, duties, or similar governmental assessments, including value-added tax, sales tax, use tax, and withholding tax (collectively, "Taxes"). You are responsible for paying all Taxes associated with your use of the Service, except for taxes based on our net income.
5. Refund Policy
ALL SALES ARE FINAL. CLARIS DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY USED OR PARTIALLY USED SUBSCRIPTION PERIODS, PRODUCTS, OR SERVICES.
This no-refund policy applies to:
• Subscription fees for any billing period that has commenced, whether monthly, annual, or otherwise
• One-time purchases or add-on features that have been activated or accessed
• Professional services, consulting, or custom development work that has been initiated or delivered
• Fees paid for products or services that have been made available to you, regardless of your level of usage
• Any fees for which access to the Service or specific features has been granted
If you cancel your subscription, you will retain access to the Service until the end of your current billing period, but no refund will be issued for the unused portion of that period. Upon expiration of your current billing period, your subscription will not renew and your access to the Service will terminate.
Exceptions to this policy may be made solely at Claris's discretion or as required by applicable law.
6. Cancellation and Termination
6.1 Cancellation by You
You may cancel your subscription at any time through your account settings or by contacting our customer support. Cancellation will be effective at the end of your current billing period.
As stated in Section 5, no refunds will be provided for the unused portion of any subscription period, and you will retain access to the Service until the end of your current billing period.
6.2 Termination by Claris
We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
• Breach of these Terms
• Failure to pay fees when due
• Fraudulent, abusive, or illegal activity
• Actions that harm or threaten to harm the Service, our systems, or other users
6.3 Effect of Termination
Upon termination of your account, your right to access and use the Service will immediately cease. We may delete your account data in accordance with our Privacy Policy and data retention practices. Sections of these Terms that by their nature should survive termination will survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
7. License Grant and Restrictions
7.1 Limited License
Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms and any documentation we provide.
7.2 Restrictions
You agree not to:
• Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Service
• Remove, alter, or obscure any proprietary notices on the Service
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to the Service or related systems
• Use any automated system or software to extract data from the Service (scraping)
• Rent, lease, lend, sell, sublicense, assign, distribute, or transfer your rights to the Service
• Use the Service to develop competing products or services
• Share your account credentials or allow any unauthorized person to access your account
8. User Content and Data
8.1 Your Content
"User Content" means any data, documents, files, information, or other content that you upload, submit, or transmit through the Service. You retain all ownership rights in your User Content. By uploading User Content to the Service, you grant us a limited license to use, store, process, and display your User Content solely to provide the Service to you and as described in our Privacy Policy.
8.2 Responsibility for User Content
You are solely responsible for your User Content and the consequences of uploading, posting, or sharing it. You represent and warrant that:
• You own or have the necessary rights to use and authorize us to use your User Content as described in these Terms
• Your User Content does not violate any applicable laws, regulations, or third-party rights
• Your User Content does not contain viruses, malware, or other harmful code
8.3 Data Backup
While we implement backup and redundancy measures, you are responsible for maintaining your own backup copies of your User Content. We will not be liable for any loss or corruption of User Content.
8.4 Data Privacy
Our collection, use, and disclosure of your personal information and User Content is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Intellectual Property Rights
9.1 Claris's Intellectual Property
The Service and all associated content, features, functionality, software, technology, designs, trademarks, logos, and other materials are owned by Claris or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited license set forth in Section 7.
9.2 Feedback
If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use, modify, and incorporate such Feedback into our products and services without any obligation or compensation to you.
10. Warranties and Disclaimers
10.1 No Legal Advice
THE SERVICE IS A TECHNOLOGY PLATFORM AND DOES NOT PROVIDE LEGAL ADVICE. ANY INFORMATION, CONTENT, OR OUTPUTS GENERATED BY THE SERVICE SHOULD NOT BE CONSTRUED AS LEGAL ADVICE AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR CONSULTATION WITH QUALIFIED LEGAL COUNSEL. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND ENSURING THE ACCURACY AND APPROPRIATENESS OF ANY WORK PRODUCT GENERATED USING THE SERVICE.
10.2 Service Warranty
We warrant that the Service will perform substantially in accordance with our published documentation under normal use. This warranty does not apply to issues caused by misuse, unauthorized modifications, or circumstances beyond our reasonable control.
10.3 Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.2, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. CLARIS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLARIS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CLARIS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
12. Indemnification
You agree to indemnify, defend, and hold harmless Claris, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
• Your use or misuse of the Service
• Your violation of these Terms
• Your User Content or any claim that your User Content infringes or violates any third-party rights
• Your violation of any applicable laws or regulations
13. Dispute Resolution and Arbitration
13.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact us to seek an informal resolution. Please send your notice to legal@claris.com with a description of the dispute, your contact information, and the relief you seek.
13.2 Binding Arbitration
If we cannot resolve the dispute informally within thirty (30) days, you and Claris agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and shall take place in [Insert Location]. Judgment on the arbitration award may be entered in any court having jurisdiction.
13.3 Class Action Waiver
YOU AND CLARIS AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Neither you nor Claris may participate in a class action or class-wide arbitration.
13.4 Exceptions
Notwithstanding the foregoing, either party may seek equitable relief in court for matters related to intellectual property infringement, unauthorized access to the Service, or violation of confidentiality obligations.
14. Governing Law and Venue
These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of [Insert State/Country], without regard to its conflict of law principles. To the extent that arbitration does not apply, you agree to submit to the exclusive jurisdiction of the courts located in [Insert Location] for the resolution of any disputes.
15. General Provisions
15.1 Modifications to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Effective Date" at the top of these Terms. For material changes, we may also send you an email notification. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.
15.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
15.3 Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice. Any attempted assignment in violation of this section shall be void.
15.5 Entire Agreement
These Terms, together with our Privacy Policy and any other written agreements between you and Claris, constitute the entire agreement between you and Claris regarding the Service and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.
15.6 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or failures of third-party service providers.
15.7 Export Compliance
You agree to comply with all applicable export and import control laws and regulations in your use of the Service. You represent that you are not located in, or a national or resident of, any country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.
15.8 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights. No person or entity not a party to these Terms shall have any right to enforce any provision of these Terms.
15.9 Survival
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 5 (Refund Policy), 8 (User Content), 9 (Intellectual Property), 10 (Warranties and Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 14 (Governing Law).
16. Contact Information
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
Claris Legal Technology
Email: legal@legalecho.co
Address: 1 Murati Avenue, Die Hoewes, South Africa
Phone: +27 81 789 9469
17. Acknowledgment
BY USING THE CLARIS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.
